Terms & Conditions

1. Bookings

• • Bookings can be made online, by phone or in
  • Full payment is required at the time of
  • Walk-ins are welcome, subject to availability

2.  Cancellations, Refunds, and Rescheduling Customer Cancellations

• More than 48 hours – full
• 48 to 24 hours prior – 50%
• Less than 24 hours – no
• No shows – no

Rescheduling

We understand that plans can change. Bookings may be rescheduled subject to availability.

A $5.00 administration fee applies to all customer-requested booking changes and is payable on arrival.

No rescheduling fee applies where Port Stephens Kayak & Stand Up Paddle

reschedules or cancels a booking due to unsafe weather or sea conditions.

3.  Weather Policy

The safety of our guests is our highest priority. Weather and sea conditions can change rapidly and may affect the safe operation of hire equipment and guided tours.

Port Stephens Kayak & Stand Up Paddle reserves the right to postpone or cancel any hire or tour if conditions are considered unsafe or unsuitable.

Wherever possible, bookings will be rescheduled to another suitable date. If rescheduling is not possible, a full refund will be provided.

The decision regarding weather and sea conditions rests solely with Port Stephens Kayak & Stand Up Paddle.

4.  Participant Requirements

To help ensure a safe and enjoyable experience for everyone, participants must comply with the following:

• Children under 14 years of age must be always supervised by a responsible
• Non-swimmers must advise us prior to their activity and must wear a provided Personal Flotation Device (PFD).
• Participants must advise us of any medical conditions, injuries or physical limitations that may affect their ability to safely participate.
• All participants must always follow the instructions of our staff, including safety briefings, paddling boundaries, designated routes and any directions given during the activity.
• Participants must always remain within the designated paddling boundaries or tour route and must not leave these areas for any reason unless directed by a member of staff.
• Port Stephens Kayak & Stand Up Paddle reserves the right to refuse or terminate participation where a person’s behaviour, medical condition, failure to follow instructions, or any other circumstance is considered to compromise their own safety or the safety of others.

5.  Safety Equipment

• Kayak users must wear supplied
• SUP users must wear supplied leg
• PFDs available for SUP users on
• Non-swimmers must wear supplied PFD’s

6.  Appropriate Clothing

For your safety and comfort, participants must wear suitable clothing for paddling.

Heavy clothing such as denim jeans, long skirts, dresses, or other restrictive

garments is not permitted, as these can become heavy when wet and may affect your ability to paddle or swim safely.

We recommend wearing:

• Lightweight, quick-drying clothing
• Swimwear or activewear
• A hat and sunscreen
• Secure footwear or sandals suitable for getting wet (optional)

Port Stephens Kayak & Stand-Up Paddle reserves the right to refuse participation if a participant’s clothing is considered unsuitable for the safe operation of the activity.

7.  Equipment Responsibility Guests agree to:

• Use equipment
• Return equipment on
• Report damage
• Be responsible for deliberate or negligent

8.  Late Returns

Equipment returned after the agreed hire period may incur additional hire charges.

9.Personal Belongings

• Dry bags are provided as a convenience.
• Personal belongings remain the customer’s
• No responsibility for lost, stolen or damaged

 10. Guided Tours

• • Guide directions must be
  • Tour routes may be diverted during the
  • Wildlife sightings cannot be
  • Tours may be shortened if conditions change.

11.  Liability & Risk Acknowledgement

Kayaking and stand up paddleboarding are adventure activities that involve inherent risks. By participating, guests acknowledge these risks and agree to follow all safety instructions provided.

12.  Agreement & Liability Waiver

Participation in any hire or guided tour is conditional upon the completion and signing of our Agreement and Liability Waiver. This document outlines the inherent risks

associated with kayaking and stand up paddleboarding and confirms your acceptance of these risks.

Participants under the age of 18 must have the waiver completed and signed by a parent or legal guardian before participating.

Port Stephens Kayak & Stand-Up Paddle reserves the right to refuse participation if a completed waiver has not been received.

13.  Photography

We occasionally take photographs for promotional purposes. Please advise us before your activity if you do not wish to appear in photographs.

14.  Website Information

• Prices, availability and information are subject to change without
• While every effort is made to ensure the information on this website is accurate, errors or omissions may occur.
• All website content, including text and images, is the property of Port Stephens Kayak & Stand-Up Paddle and must not be copied or reproduced without prior written

Port Stephens Kayak & Stand Up Paddle reserves the right to refuse hire or participation where a person:

• appears affected by alcohol or drugs
• behaves in an unsafe or abusive manner
• fails to follow safety instructions
• may place themselves or others at risk